What to do at the accident

Notify our office of any accident

A notification of a claim to our office is not binding for you to action and can be withdrawn. It is merely a safeguard to protect you from any claims or demands that you may receive as a result of an incident.

We’ll establish the best course of action and advise you of the procedure to be adopted in order to pursue your claim. A completed claim form is generally required and should be completed as soon as possible after the event.

For the theft of property and money, it is necessary to report the loss to the police.

In all cases involving a known or potential claim involving your liability to other partners, it is essential that you do not admit liability or make any offer of settlement to the other part as your right to indemnify under your insurance may be prejudiced.

If a major incident or loss occurs outside business hours and you require immediate assistance, contact should be made with:

  • Our Head of Claims – Patrick Victor on 0410 626 233
  • Your Account Manager
  • For 24/7 Accident Assist for heavy motor – Craig Martin on 0477 240 170

 

To complement our dedicated claims team, in 2011, we established our own independent emergency assistant support. This allows us to become more involved with the management of repairs on our clients behalf and ensure a more streamlined repair of the vehicle from start to get the vehicle back on the road.

Craig Martin was a former truck driver and spent 20 years in the repair industry. He can provide Accident Assistance to all clients which is also independent of all Insurer and Repairers, allowing us to work with your own support network.