Claims Specialists

We are here to help, particularly when you need us most. Our dedicated Claims Team are committed to managing the claims process for you to ensure the best possible outcome.

We are
there for you
when you need us most

We are here to help, particularly when you need us most. We’re committed to managing the Claims process for you with the least possible disruption to your business and the best possible outcome.

Any incident or event likely to give rise to a claim should be immediately reported to our office as soon as possible. We’ll establish the best course of action and advise you of the procedure to be adopted in order to pursue your claim. A completed claim form is generally required and should be completed as soon as possible after the event.

Ever increasing insurance premiums have added to the financial burden already being carried by Australian Transport Operators.
As a leader in the field of professional insurance solutions for the Heavy Transport Sector in Australia, Austbrokers AEI Insurance Broking Group have recognised this fact, and to counter this we have introduced a unique claims management division.

The aim of the claims division is to assist in keeping our client’s claim costs to a minimum, and where possible, avoid claims being lodged against the policy. We do not take the easy option of lodging each and every claim with the insurer. Our claims division can actively attempt recovery of losses of every kind when the Third Party is liable for the accident. Claims that fall below insurance policy excesses can also be handled by Austbrokers AEI Insurance Broking Group Claims Division.

Heavy Motor Claims Specialists
with a combined experience of
more than 50 years

We are fully aware of the needs of our clients once a claim arises. Essential ingredients such as urgency and understanding of the transport industry, make the difference when an AEI Insurance Broking Group Claims Manager provide your claims with the personal attention they require.